(Effective Date: 24 June, 2026)
Gravity Game Vision Limited (“Company,” “we”, “us” or “our”) maintains this Privacy Policy (“Privacy Policy”) that summarizes our policies and processes on how we collect, use, disclose, transfer, and store your personal information. We are headquartered in Hong Kong and publish and distribute our services primarily in the territories where the Application is made available, as described in this Privacy Policy. The Privacy Policy applies only to the collection, use and storage of personal information that you, may decide to provide to us in your use of: (1) our website(s) (our “Sites”), (2) our application titled Ragnarok Origin Classic (“ROOC”) is a Multi-Platform Game which can be played by End Users on multiple Platforms, including smartphones and tablets supporting Android and iOS operating systems (“Mobile Devices”), and PC, including, without limitation, Windows OS via Steam or other equivalent service platforms. ROOC is distributed through various Service Markets (“Markets”), including App Store, Google Play, and/or any other Service Market available in the Territory. End Users may access and play ROOC on multiple Platforms with a single account, and their gameplay progress and data are continuously synchronized across those Platforms via a single game server environment. (the “Application”), and (3) chat rooms, blogs, web forums, messaging boards, or other public forums in Application and our Sites (collectively, our “Forums”). The Application, Sites, and Forums are referred to herein collectively, as the “Services”.
By accepting our Privacy Policy and the applicable Terms of Service during Service account registration or by otherwise accessing or using our Service(s) you are agreeing to the terms and conditions of this Privacy Policy (including our collection, storage, use and disclosure of your personal information) and that your access or use of the Service(s) is also subject to the applicable Terms of Service.
PLEASE NOTICE THAT THIS TERMS OF SERVICE APPLIES ONLY TO USERS LOCATED IN NORTH AMERICA AND SOUTH AMERICA AS SPECIFIED BY THE COMPANY. IF YOU ARE ACCESSING THE SERVICES FROM ANY OTHER REGION (INCLUDING, WITHOUT LIMITATION, KOREA, THE EUROPEAN ECONOMIC AREA (EEA), THE UK, CHINA, VIETNAM, JAPAN, AND CIS COUNTRIES), A DIFFERENT SET OF TERMS OF SERVICE APPLIES TO YOU. YOU MUST REFER TO THE APPLICABLE TERMS OF SERVICE FOR YOUR REGION, WHICH WILL BE MADE AVAILABLE TO YOU BASED ON YOUR GEOGRAPHIC LOCATION.
Our primary goal in collecting the information described below is to provide you, the user, with a customized experience on our Service and to deliver better service, products, and more relevant content to our customers, prospective customers, and visitors.
1. Personal Information We Collect
Personal information may be collected from you during your use of the Service, including, during (a) the registration process, (b) promotional campaigns, (c) customer support and technical service requests, and/or (d) ordering and use of products and other services, or from and through third-party service providers and partners.
Registration Information. When you communicate directly with us, either through an Application, at our Site, or a Forum, you are authorizing us to collect, store, and use/share information collected from you in accordance with this Privacy Policy. Such information is limited to: (i) UID, valid e-mail address, and mobile phone number provided for registration verification purposes; and (ii) billing information collected solely for in-game top-up records. We do not collect players' first and last names, passwords, gender, personal details beyond the above, or gameplay preferences.
From time to time, we may expand or change the information requested upon registration or log-in, so this may not be a complete list. We ask that you provide only your personal information, not that of anyone else.
Usage Information. We collect details of your use of our Services and the resources that you access. Such usage information includes how and when you access or use our Services (such as Games accessed, game scores, pages visited, purchases, and use of Virtual Money and/or Virtual Goods, the details of your purchases, and your gameplay).
Interaction and Communications among Users. We collect information about (i) your interaction with other users (for example, invite, gift, sharing of your rank or level, screen-shots, etc.) and (ii) your communication and interaction with your contacts through social media channels (including, social network services, messengers, and any other services which has social features like invite friends and sharing information with friends).
Information through Mobile Devices. When you use an Application or Third Party Mobile Application on your mobile telephone or other mobile devices (“Mobile Device”), in addition to such information described above, you are authorizing us to collect, store and use/share the following information (as applicable): (i) Mobile Device type; (ii) mobile carrier; (iii) Internet Protocol address; (iv) geographic location/country; (v) platform version; (vi) navigation, interaction and engagement information regarding our users (vii) MAC address, International Mobile Equipment Identity (IMEI), display resolution, time and date on screen of Mobile Devices (viii) O.S. information, and; (ix) such other information you choose to provide to us. In addition, we receive and store information you provide when you sign up to have Short Message Service (“SMS”) notifications set directly to your Mobile Device.
Payment and Billing Information. If you purchase any in-Service items, our third party partners will collect the payment and billing information necessary to complete the transaction. Such information may include: (i) your first and last name; (ii) your valid e-mail address; (iii) credit card, PayPal and other third party payment processor information; (iv) billing address; and (v) such other information you choose to provide. Our third-party partner may also receive the foregoing information that you provide when you purchase the Application and the Third Party Mobile Application through your Mobile Device.
Customer Service and Support. When you send an email or other communications to us in connection with customer service and support, we will collect and store your contact information, information about your use of the Service, your user ID, and such other information you provide to us in order to process your inquiries, respond to your requests, and improve our Service. We will also store the correspondence and any information contained therein.
Profile Information. We provide areas on our Service where you can post information about yourself and others and communicate with others or upload content such as photographs. Such postings are governed by the applicable Terms of Service. In addition, such postings may appear on other websites or services, or when searches are executed on the subject of your posting. Also, whenever you voluntarily disclose personal information in publicly viewable areas, that information will be publicly available and may be collected and used by others. For example, if you post your email address, you may receive unsolicited messages. We cannot control anyone who reads your posting or what other users may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to your personal information.
Because the Application is accessible through the Markets, you authorize us to access, you allow us to access certain information from your profile through the Markets’ Application Programming Interface (“API”). The information we receive varies by the Application and by the privacy settings for the Markets and may include any or all of the following information, as allowed by you, the Markets and your privacy preferences: (i) your first and last name; (ii) your profile picture or its URL; (iii) your user ID number; which is linked to publicly available information such as name and profile photo; (iv) the user ID numbers for your friends that are also connected to our Application(s); (v) login e-mail you provided to the Markets when you registered; (vi) your physical location and that of your access device(s) and (vii) your gender.
By using our Application(s) through an SNS, you are authorizing us to collect, store, and use/share any and all information you agreed the SNS could disclose to us through the API in accordance with this Privacy Policy. Your agreement is evidenced when you “accept” or “allow” (or comparable terms) one of our Application on an SNS.
As described below, when you access our Services, we collect certain technical information and may associate such information with your user or account ID number for our internal use.
A “cookie” is a small text file that is sent to your browser from a web server and stored on your computer’s hard drive. We may use cookies to track general, non-personal information about our users (e.g., user name, pages viewed, time spent on our Site(s), games, and the sites visited just before and just after our Site(s)) for statistical and market research purposes.
We use cookies to gather information about our users’ browser activity to continually improve our Service. This information assists us in designing and arranging our web pages in the most user-friendly manner and to continually improve our Service to better meet the needs of our customers, prospective customers, and visitors.
We may also use local shared objects known as “flash cookies,” which help us to prevent fraud, remember your in-game settings, and track your progress on certain in-game tasks.
You have choices regarding cookies. By modifying your browser preferences, you can reject all cookies or limit the types of cookies you allow. Flash cookies operate differently from browser cookies, and cookie management tools available in a web browser will not remove flash cookies. To learn more about and manage flash cookies, you can visit www.adobe.com. Rejecting or limiting the type of cookies may, however, in limited instances, prevent you from accessing certain features on our Service.
Like most Internet services, we may also use log files on the server side. The data held in log files includes your computer’s or Mobile Device’s IP (Internet Protocol) address, browser type, browser language, e-mail application, Internet service provider, referring/exit Web pages, computer platform type, date/time stamp, and user activity. The company uses server log data to analyze trends, administer the services offered through our Service. We and our third party partners may use this information for product and service improvements, and in marketing and advertising services.
The software enabling our Services has associated log and temporary files that are stored on Company’s servers. These files store your account information, preference settings, system notifications as well as other data necessary to enable you to participate in our Service. Your information may also exist within regularly performed server backups.
Our Services may utilize a variety of methods for tracking purposes, including web beacons (also known as Internet tags, pixel tags and clear GIFs). Web beacons are small pieces of data that are embedded in images on the pages of websites to analyze the traffic patterns, such as the frequency users visit various areas of our Services. Pixel tags may allow us to advertise more efficiently by excluding our current users from certain promotional messages or identifying the source of a new installation. These methods may involve transmitting information either directly to us or to another entity authorized by us to collect information on our behalf. We also use these technical methods in HTML e-mails that we send our guests to determine whether our guests have opened those e-mails or clicked on links in those e-mails. With web beacon technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address.
Many advertisements are managed and placed on the Services by third parties. These third-party advertisers may use cookies, web beacons, or similar automated information collection technologies on your computer or Mobile Devices to help present, better target, and measure the effectiveness of their advertisements by collecting non-personally identifiable information when you click on or move your cursor over one of their advertisements. We may share certain non-personally identifiable information about you as a user with certain third party advertisers to help them deliver more relevant advertisements through their ad networks. In some cases, we may have access to information from cookies, web beacons, and similar automated information collection technologies used by third-party advertisers on our Services, and this information may permit us to identify other sites or services that you have visited that are also associated with the third-party advertiser.
The use of cookies, web beacons, or similar automated information collection technologies by third party advertisers is subject to their own privacy policies. Finally, once you have clicked on an advertisement and have left the Service, our Privacy Policy no longer applies and you must read the privacy policy of the applicable third party advertiser to see how your personal information will be collected, stored and used as part of their service.
Some of our Services, including email messages, use “click-through URLs” linked to other content on our Services. We track this click-through data to help us determine interest in topics and use of the Services.
You may also choose to disclose personal information in our Forums. Personal information you disclose in such Forums is public information, and there is no expectation of privacy or confidentiality. Please refer to the Terms of Service for additional information relating to the disclosure of personal information in such Forums.
We may collect or receive information from other sources including other users of the Service and third party information providers and partners. For example, we receive and store the information you provide when you enter any promotion, sweepstakes or loyalty program. Such information may be used to supplement your account information and/or profile and may be combined with other information we collect from you.
Unless otherwise described elsewhere in this Privacy Policy, we will use and disclose personal information collected from you only for the purposes set out in this Privacy Policy. Your personal information may be used alone or in the aggregate with information collected from other users.
We use the information you provide so that we may better understand your needs and the needs of our customers, prospective customers, and visitors. Specifically, we use your personal information for many purposes, including:
(a) to allow you to register for and use our Services;
(b) to audit and analyze data to improve and ensure the continued smooth operation of our Service;
(c) for market research purposes, including, without limitation, to analyze user characteristics and usage patterns in order to understand better how our Services are used and market them more effectively;
(d) to communicate with you concerning your account or to send you announcements, newsletters, promotional materials and other information about our Services or offerings of our business partners, and to offer you opportunities to participate in surveys, contest and sweepstakes;*
(e) to prevent or investigate actual or suspected fraud, hacking, infringement, or other misconduct involving our Service;
(f) to respond to inquiries, troubleshoot problems, investigate incidents, and handle complaints;
(g) provide, maintain, protect and improve our Services, including keeping you posted on our latest Service announcements, software updates and upcoming events, and develop new services;
(h) protect our rights or property or that of our users;
(i) to satisfy any applicable law, regulation, legal process or enforceable government request;
(j) to send notices, such as communications about your purchases and changes to our Terms of Service, this Privacy Policy and other Service-specific policies, and to enforce applicable terms and conditions set forth in such policies;
(k) to enable user-to-user communications; and
(l) protect against harm to the rights, property or safety of the Company, its users or the public as required or permitted by law.
The Company processes personal information on our databases, equipment and servers (owned by the Company and/or third parties in Hong Kong and in other countries). In some cases, we may process personal information outside of your country.
*If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications or follow the process described in the “Opt-Out Provision” section below.
We generally do not disclose or transfer any personal information about our customers, prospects, or visitors to any third parties. We may however, disclose and transfer data which does not contain or reveal any personally identifiable information or is specifically attributable to you to our business partners, third party analytics service providers, ad networks and advertisers (collectively, “Partners”). Provided, however, some Partners may also act as third party service providers (described below) to us and may have access to your personally identifiable information. Moreover, Partners may obtain public information about you from your profile or other public sources.
We may also periodically engage in co-marketing activities, where we work with a complementary solution provider to launch a joint marketing program. In these situations, we will only send information to you on behalf of the other; we do not provide your personally identifiable information to such a partner. We may also enter into business partnerships with other parties to provide specific services. If a user signs up for these services or responds to a particular marketing offer, we may share personally identifiable information such as your name or other contact information that is necessary for our business partner to provide these services or get in contact with you.
Disclosure of your personally identifiable information may occur when we engage or employ service providers, vendors or other third parties to facilitate the provision of our Services (including, without limitation, payment processing, data analysis, e-mail delivery, hosting services, customer service and promotional services) to provide the Services on our behalf, or to assist us in analyzing how our Services are being used. Such third-party service provider (“Third Party Partner”) may have access to your personally identifiable information only to perform these tasks on our behalf and is obligated not to disclose or use it for any other purpose.
Currently, the name of Third Party Partner, services performed by it on our behalf, service territory of it, and period of retention and use by it of Personal Information are as follows:
| Name | Services | Service territory | period of retention and use of Personal Information |
|---|---|---|---|
In the event Company combines with another company in the future through a corporate merger, sale, acquisition, liquidation, or other similar process, your personally identifiable information may be transferred with the business or a part of it, or may be sold as an asset of the business, to the successor organization in such transaction. If material changes to the Company’s privacy practices will occur as a result of such transaction, we will notify you and other users in the manner described in this Privacy Policy.
In addition, upon the expiration or termination of any third-party license arrangements involving one or more parts of the Service, your personal information (including name, email address, and other personally identifiable information) may be transferred to the subject third-party licensor in accordance with the terms of the applicable license agreement. In advance of such transfer to a third-party licensor, the Company will notify you and other users in writing in the manner described in this Privacy Policy.
Your personally identifiable information, and communications you make within the Service, may be accessed and disclosed if we believe that our Service is being used in the commission of a crime, when we believe in good faith that there is an emergency that poses a threat to the safety of you or another person and when necessary either to protect our rights or property including to enforce our Terms of Service, or for us to render the service you have requested.
We may also disclose personally identifiable information when required by law, regulation, court order, or in response to a subpoena or litigation discovery request, or in the good faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on us. In addition, we will make any legally required disclosures to government authorities and provide notice to you of any breach of security, confidentiality, or unauthorized release of personal or private data in accordance with applicable laws, rules, and regulations.
We employ reasonable measures (both online and offline) to protect the security of information we collect from you. Such information is housed in secure databases, equipment and servers located in Hong Kong and/or in other countries. The databases, equipment and servers we utilize may be owned by third party providers. To prevent unauthorized access, loss, or misuse, maintain data accuracy, and ensure the appropriate use of information, we have put in place physical, electronic, and managerial procedures to safeguard and secure the information we maintain. We use industry-standard technology, such as firewalls, in an effort to protect the confidentiality of your personal information. Moreover, in addition to password protection offered in connection with your Service account, we encrypt your transmission of sensitive information to us (e.g., account passwords and payment-related identifiable information) via SSL (secured socket layer) protocol in the interest of heightened privacy protection and information integrity.
Although we take reasonable precautions against possible security breaches of our Service, databases, equipment or servers, and records, we cannot guarantee that unauthorized access, hacking, data loss, or other security breaches and factors beyond our control will never take place and result in disclosure of your personal information. Accordingly, we disclaim any guarantees, warranties or representations relating to maintenance or nondisclosure of any personal information collected from you. We strongly urge you to take reasonable measures at all times (online and offline) to protect your personal information, including your password and other sensitive information.
In addition, while we strive to protect your personal information, you should know that information sent over the Internet, whether by e-mail or by using one of our on-line forms, is not necessarily secure against interception. Therefore, we cannot be responsible for such interception and cannot guarantee the security of such information.
We will investigate, attempt to resolve and take all reasonable steps necessary to ensure that your personal information and data is treated securely and in accordance with this Privacy Policy.
We will retain your personal information for as long as is necessary to fulfill the purposes for which it was collected or as needed to provide you with Services. We may retain your personal information after you have closed any account you have with us or after we have ceased providing Services to you if retention of your Personal Information is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes between members, prevent fraud, cheating or abuse, or enforce this Privacy Policy or any other agreement we may have with a user.
Opt Out Provision
When we first collect information from you, we will offer you the opportunity to opt-out of having your personal information shared with parties outside of Company (unless otherwise described in this Privacy Policy). In addition, if you do not want us to send you communications relating to our Services, including, without limitation, announcements, newsletters, promotional materials, or offers to participate in surveys, contests, or sweepstakes, you can opt out at the time of registration or information collection. If, at a later date, you choose to have your name or any other personal information removed from our mailing list, you can do so by emailing ([email protected])
Generally, you may review, update, correct, or delete your personal information collected by or through our Service by logging into your account. You may also correct factual inaccuracies. Certain types of personal information that is necessary to check eligibility, such as birth date or age, cannot be deleted, but may be modified with sufficient verification of the new information. Note that we reserve the right to terminate or delete any registration or promotional entry if we believe the personal information submitted was knowingly false or fraudulent.
To delete your personal information, you may also email us at ([email protected]). We will use commercially reasonable efforts to honor your request.
Please be aware that even after your account is terminated or deleted, some or all of your information may still remain visible to others, including but not limited to any information that has been: (i) incorporated into others user’s content, comments, postings, submissions, cities, resources or other in-game assets; (ii) copied, stored or disseminated by other users; (iii) shared or disseminated by you or others such as in a public posting; or (iv) posted on a third party platform. A request to delete and/or termination of your account will not result in the removal of information collected and already put in aggregate form or information that cannot, in our sole discretion, be removed without undue burden to us. We are not able to and/or obligated to remove any of your information from a third-party platform.
We will take all practicable steps to delete your personal information upon account deletion or termination, in compliance with applicable laws. However, please be aware that certain backup copies may be retained on our servers (or authorized third-party servers) for a limited recovery period as required for system integrity or legal obligations, and will be securely erased thereafter. Third-party platforms that access our Services may retain copies in accordance with their own policies. No further use or disclosure will occur post-deletion except as legally required.
To access your personal information, you must provide proof of identification, such as your full name, street address, city/state, and zip code, user ID, and password, and/or information about your recent activity on our Service. We reserve the right to deny access to any user if we believe there is a question about your identity. And if the burden or expense of providing access to your personal information is disproportionate to the risks to your privacy, or if the legitimate rights of others would be violated, we may decide not to provide access to such information. Moreover, we may still retain an archived copy of your information in our files as required by law or for legitimate business purposes, including resolving disputes, enforcing the Terms of Service, and for other technical and legal requirements and constraints related to our Service.
To manage the information we receive about you from the SNS where you play our games, you will need to follow the SNS's instructions to update your information and change your privacy settings.
We reserve the right to update and change the terms of this Privacy Policy at any time. If we decide to update and materially change the terms of our Privacy Policy, we will post those changes in our Services and/or on the applicable Sites, and in the updated Privacy Policy. You should periodically check this Privacy Policy for updates.
By continuing to access or use the Services after we have posted an updated Privacy Policy or have provided you with notice of a modification, you agree to be bound by the modified Privacy Policy. If the modified Privacy Policy is not acceptable to you, your only recourse is to cease using the Services.
Our Service may contain links to other websites, services and/or offers from third parties. We are not responsible for, nor will it be liable to you or any third party for, your interaction with such third parties or the information requests initiated by such third parties or the subsequent use, treatment or dissemination of the information you voluntarily chose to provide to them. You should review the applicable privacy policies and information practices of such third parties carefully before providing personal information to them. Moreover, if you have any questions or concerns, you should contact the third party directly.
Children who reach the age (“Competent Age”) to give valid consent under his/her relevant national law or who does not reach the Competent Age but gets valid consent from their legal representative (e.g. parents) can only use the application.
Where required by applicable law, we will implement reliable age verification or age assurance measures to determine whether a user is a Child or adolescent, and, where self-declaration is not permitted by law, we will not rely solely on a user’s self-declared age. We use Kids Web Services (KWS) for the purposes of parent/guardian verification and user age verification. KWS will remember that your email address has been verified, so when you use the same email to access other games or services powered by KWS technology, you will not need to verify your age again.
For any personal information sent to us, we and KWS act as separate independent data controllers. we may collect the following information relating to a Child and his or her legal representative: the Child’s age, and online contact information (e.g. email address), as well as contact details of the legal representative. we transfer guardian's email address to KWS, where KWS acts as an independent controller. Once the parent or guardian is redirected to the KWS environment, KWS independently controls the subsequent processing activities, which include: checking the email against the KWS AgeGraph, collecting verification information from the parent or guardian, hashing the email and adding it to the AgeGraph, sending the user a verification confirmation, and notifying the parent or guardian of successful verification.
With respect to the data that KWS shares with us after a successful verification — such as the parent's email and their verified status — we act as the independent controller. For more information, please refer to KWS's Privacy Policy at https://www.kidswebservices.com/en-US/privacy-policy.
Where required by applicable law, we will collect, use, or disclose a Child’s personal information only after obtaining the express consent of the parent or legal guardian. If the legal representative does not provide such express consent within a reasonable period after receiving the direct notice (within 【30】 days), we will delete the names and online contact information of the Child and the legal representative collected for the purpose of providing notice and obtaining consent, and we will not continue to collect, use, or disclose the relevant personal information of the Child, unless otherwise permitted or required by applicable law.
We may disclose a Child’s personal information to the following categories of third parties. Such disclosure will be limited to what is necessary for the provision of the Services, the protection of platform security, the fulfillment of legal obligations, or the achievement of the purposes described in this Privacy Policy. Where personal information relates to users in the US who are identified as children, we share such information only as permitted under applicable laws. In particular, we may share children’s personal information solely for internal operational purposes as permitted under COPPA, or where we have obtained separate verifiable parental consent for the specific sharing.
If we learn that we have inadvertently gathered Personal Data from such children, we will take reasonable measures to promptly erase such information from our records. If children under Competent Age or their legal representative ask us to cease processing or profiling of the child’s Personal Data for the purposes of direct marketing, we will immediately do so.
We implement reasonable and appropriate technical, organizational, and physical security measures to protect Children’s personal information against unauthorized access, use, disclosure, alteration, or loss. In the event of a security incident involving a Child’s personal information, we will, where required by applicable law, promptly notify the affected legal representative and take reasonable and necessary remedial and risk-mitigation measures.
If you become aware that your child has provided us with personal information at our Service, we invite you to notify us so that you can exercise rights relating to your child’s personal information, including but not limited to the right to know whether we are processing the child’s personal information, to access, correct, update, or delete such information, to withdraw previously given consent, to refuse any further collection, use, or disclosure of the child’s personal information, and to request that we cease using the child’s personal information for direct marketing or related profiling activities. To protect Children’s information, we may take reasonable steps to verify the identity of the requester and his or her status as legal representative before processing such request.
We also urge parents to instruct their children never to give out their real names, addresses or phone numbers without parental permission when using the Internet. We appreciate your cooperation in assisting us to provide a safe and enjoyable online experience for your children.
The Company is a Hong Kong company, and the Company’s business operations are primarily conducted in Hong Kong. However, we operate globally in order to provide better Services and user experience to users around the world. This means that your personal information may be processed, stored, and transferred in or to Hong Kong, South Korea, Singapore, and other jurisdictions in which we, our Affiliates, or our service providers operate, including jurisdictions outside the country/region where you reside.
The data protection laws and rules of such jurisdictions may differ from those of your country/region of residence. When we transfer your personal information to other jurisdictions, we will rely on appropriate legal mechanisms to support such transfer and implement reasonable technical, organizational, and physical safeguards to protect your personal information.
Where required by applicable law, we will obtain your explicit consent or authorization for such cross-border transfer. We may also store your personal information in secure databases, equipment, and servers operated by us or our authorized third-party service providers in Hong Kong, South Korea, Singapore, or other jurisdictions.
Users in certain jurisdictions may have a right to access his/her personal information held by the Company and/or its Affiliates. Your right of access to such personal information can be exercised in accordance with applicable laws, rules and regulations.
Please submit any requests for such access to ([email protected]).
The Privacy Notice for California Residents supplements the information contained in our Privacy Policies and applies solely to all visitors and users who reside in the State of California.
We collect your personal information and sensitive personal information to support our business operations, including the business purposes described in Section Use, Disclosure and Transfer.
Depending on how consumers use our Services, we may collect the following categories of personal information from consumers in California.
If you are California resident, we do not sell your personal information or share it with third parties for purpose of targeted advertising.
In general, we retain your personal information for as long as necessary to fulfill the purposes for which it was obtained and to provide our Services. We may retain your personal information even after you have closed your account with us or we have ceased providing Services to you, if retention of your information is reasonably necessary for our legal or legitimate business reasons.
Personal Information Categories. In the preceding 12 months, we have collected the same categories of personal information as described in the preceding Section Collecting Personal Information from California consumers when they used our Services.
We obtained the categories of personal information listed above from the sources listed in Section Collecting Personal Information.
We may use or disclose the personal information we collect for one or more of the business purposes described in Section Use, Disclosure and Transfer.
Sharing of Personal Information. In the preceding 12 months, we have disclosed the following categories of personal information to the third party categories indicated in the chart below.
| Personal Information Categories | Category of Third-Party Recipients |
|---|---|
| 1. Identifiers | Subsidiaries and Affiliates Service providers, such as customer support, IT and cyber security providers. |
| 2. Customer records | Subsidiaries and Affiliates. Service providers, such as customer support and IT providers. Other business partners, such as third-party app stores, and game platforms. |
| 3. Account details | Subsidiaries and Affiliates. |
| 4. Internet or network activities | Subsidiaries and Affiliates. Service providers, such as customer support, IT and cyber security providers. |
| 5. Geolocation data | Service providers. |
| 6. Technical data about a user’s device, software and system | Subsidiaries and Affiliates. |
| 7. User profile information | To all with access to our Services |
| 8. User posted content | To all with access to our Services |
| 9. Content of users’ text messages and chats | Service providers, such as customer support providers. |
We have not sold or shared the personal information of California consumers for the purpose of targeted advertising in the preceding 12 months, and we do not have actual knowledge of any sale of personal information of California consumers under 16 years of age.
Sensitive Personal Information. Sensitive personal information is a subtype of personal information consisting of specific information categories. While we collect certain information that falls within the information categories, we use it only for the limited purposes that do not require us to offer you the option to limit our use of such information.
Your rights and choices. The California Consumer Privacy Act (“CCPA”) provides California residents with specific rights regarding their personal information. Such rights include among others (1) the right to access your personal information, (2) the right to delete certain personal information, (3) the right to correct inaccurate personal information, and (4) the right not to receive discriminatory treatment for exercising your privacy rights conferred by the CCPA. Please see Section Your Privacy Rights. to understand how to exercise the above rights.
Privacy Rights for California Minors. California residents under the age of 18 have the right to request removal of any content or information that he or she posted anywhere within our Services, such as public forum or message boards. You can make the request by contacting our customer services. Please be aware that the removal of your information or content may not be complete or comprehensive, and residual copies of such removed information or content may remain on our servers. In addition, we are not obligated to remove any posted content or information that has been copied or reposted by a third party, that has been rendered anonymous, or that we are required to keep by law.
Special Notice for US Users between 13 and 17 years old (COPPA Compliance). We collect limited personal information from children between 13 and 17 years old solely for internal operations and to provide the game service (e.g., persistent identifiers, device IDs, and gaming progress). We do not disclose children's personal information to third parties unless strictly permitted under COPPA for internal infrastructure support, or where explicit verifiable parental consent has been obtained through KWS.
Other California Rights. California’s ‘Shine the Light’ law (Civil Code §1798.83) permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us via email at [email protected].
If you have any questions about the notice, please contact us by contacting our customer services or contact information provided in Section Contact Us.
The controlling language of this Privacy Policy is English. If you have received a translation into any other language, it has been provided for your convenience only. The English version of this Privacy Policy shall govern to the extent of any inconsistency between the English version and any translated version.
If you have any questions, inquiries, requests, complaints, or comments regarding this Privacy Policy, or have other questions or suggestions about our information practices, please contact us via e-mail at ([email protected]).
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Last Updated: 24 June, 2026